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Director, Field Recovery Operations - Philadelphia / Long Island / NJ more...
Location:New Brunswick, NJ
Company:Optum Operations
First posted:May 05, 2017 (last updated 30+ days ago)

The Field Director (FD) position will be responsible for the management and administration of general business operations of an assigned geographic territory for the Credit Balance Resolution business unit. This position provides strategic leadership as well as the day to day management of a team of Recovery Analysts in the assigned territory. Responsibilities include developing and maintaining provider partnerships at multiple levels, establishing relationships with leadership internal and external to the organization, and creating and implementing strategy focused on achieving / exceeding financial and non-financial results. In addition, the Field Director is responsible for a remote team of professionals that includes continued employee development and increasing employee engagement levels. As a member of the Credit Balance Field leadership team, the Field Director will also be a liaison to the National Director in improving overall client satisfaction by understanding and anticipating customer expectations and developing strategies and operational plans to address current and future business needs.

Position will manage assigned territory in the states of Trenton/Camden/Cherry Hill and Northern NJ as needed. Travel will be required in and around the territory as business needs dictate.

Primary Responsibilities:

Meets / exceeds provider expectations and goals relating to Optums work product and relationship standards

Day to day management of a team of on-site account analysts providing leadership, coaching and next level support

Provides leadership to and is accountable for the meeting / exceeding production results for the assigned territory. Must be able to effectively manage a remote staff based at customer locations

Responsible for the teams achievement of production goals as well as delivery of quality work product and building effective provider relationships throughout the assigned team

Develops, translates and executes strategies or functions / operations into objectives for the assigned territory

Responsible for the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management

Provides ongoing technical and relationship coaching and training to team to ensure performance and developmental goals are achieved and maintained

Required Qualifications:

Bachelors degree or equivalent, relevant business experience

3+ years of direct report management including current Front Line Staff

3+ years of client management and / or account management experience

Strong financial acumen and ability to establish aggressive goals and deliver results. Able to successfully manage a P&L

Strong communication skills. Able to effectively communicate to direct reports, Sr. Leadership and matrix partners on a consistent basis

Ability to work independently in remote environment

Proven ability to build and maintain customer relationships through communication, collaboration and efficiency

Excellent attention to detail and time management skills

Demonstrated ability to manage multiple priorities at the same time

Willingness to take calculated risk

Anticipates and drives change through the organization, equipping staff to adapt quickly

Proficient in MS Office Products (Word, Excel, PowerPoint)


Maximize Customer Growth and Retention

Works with Senior Leadership to identify and pursue new opportunities to drive growth and improve operation efficiencies

Works closely with key matrix partners to solidify our leadership position in the marketplace

Makes Decisions that Drive Action

Ability to translate strategy into action and drive results

Thinks broadly, recognizing the impact of decisions and actions on the entire organization and its customers

Ability to make difficult decisions related to talent & relationship management and drive necessary changes

Implements Innovative Solutions

Demonstrated ability to influence others in a positive manner

Encourages innovation and calculated risk taking

Drive Organizational Execution

Establishes stretch goals for the organization & insures goals are achieved through operational execution

Holds self and others to highest performance standards

Drive Employee Engagement

Holds self and others accountable for increasing the employee engagement levels

Promotes the importance of employee engagement to drive the business success

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the worlds large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your lifes best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Claims, credit balance, claim audit, provider, medical claims, director, manager, management, claim analysis, payment integrity, payment recovery, operations, healthcare, travel, work from home, telecommute, Trenton, NJ, New Jersey

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