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Associate Director, Medical and Clinical Operations - Washington more...
Location:Seattle, WA
Company:Optum Operations
First posted:May 12, 2017 (last updated 30+ days ago)

The Associate Director, Medical Clinical Operations Washington Site Lead will be directly responsible for the performance of the both the Whole Person Care (WPC) and Health Home Programs. The programs support Medicaid and Dual consumers. In addition, the Associate Director will be accountable to coordinate between the health plan and other linked Optum programs. This person will be accountable for identifying and driving affordability opportunities at the Health Plan level. The person in this role will be the primary liaison between the C&S Health Plan, Optum clinical programs, and Optum Product to provide a continuous feedback loop regarding program performance and State needs.This includes supporting RFPs, Health Plan specific requests to adapt current programs to respond to state compliance requirements/mandates and continuous improvement projects to support affordability goals.

The ideal candidate will provide strategic and tactical direction to the operational team. Oversight would include teams mobilized to the field and providing telephonic support for our members.

This role works closely with the Community & State Health Plans as well as Optum Product Team and relationship office account management to make recommendations and support ongoing operations for Clinical Management solutions for the Medicaid and DSNP customers.The scope of the position leverages in-depth quantitative skills, knowledge of the unique needs of this membership, Optum operational capabilities, and an understanding of key business objectives.

Primary Responsibilities:

Primary Optum Clinical Programs Operational Leader
Build strong relationships with key C&S Health Plan clinical leaders
Responsible for ensuring the reporting of program metrics
Lead innovation by proactively making recommendations on program design as needed to ensure program performance at or exceeding set targets
Working across other functional areas (operations, reporting, analytics, finance, product etc.) to support the execution of the program strategy
Coordinate with other Optum programs such as Specialty Networks (Behavioral, Complex Medical Conditions, Physical Health) and Complex Population Management as needed
Support implementation of WPC model within the Health Plan per national implementation schedule
Work with reporting and operations to monitor Optum performance at the Health Plan level. Present results at Monthly Business Review with Regional Plan leads
Make operational adjustments to ensure programs are performing at or exceeding set targets
Drive affordability within the Health Plan; participating in affordability reviews and action planning for the Acute Medicaid and DSNP membership
Partner on all custom/non-standard requests made by the Health Plan, collaborating on the governance process designed to address which actions will be carried out and by when
Represent care management programs during state audits
Supports the team to ensure compliance with state regulatory requirements, quality and HEDIS standards and ISO compliancy
Other duties as assigned by management

Required Qualifications:

Minimum of a 4 year degree
5+ years health plan and/ or clinical care management operational experience
3+ years Managerial experience
Financial acumen and experience with metrics and using data in directing and prioritizing work
Strong executive presence with ability to communicate/interact at an executive level
Demonstrated ability to prioritize deliverables in rapidly changing environment
Proven organizational skills with ability to be flexible and work with ambiguity
Ability to think and act strategically and as well as execute tactically with bias toward action
Demonstrated ability to build strong, trusted relationships and serve as account lead
Ability to work in a virtual team environment
Experience with Microsoft Excel, PowerPoint, Outlook and Word
This is a work from home position; office presence required for meetings.
Preferred Qualifications:

Advanced degree
RN license or MSW
Experience working within a matrix organization
Public sector experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Transitional Case Management, dual consumers, health plan, affordability, clinical, operations, Washington, WA

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