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Director, Network Planning & Production Control - Telecommute more...
Company:UnitedHealth Group
First posted:March 08, 2021

Director of Network Planning & Production Control (NPPC) is responsible for pharmacy network planning, production control, and accountability for achieving daily volume, productivity, and cost targets for both home delivery and specialty operations that align with KPIs, service levels, and consumer experience standards and objectives. Role leads a team of fulfillment site Production Controllers (PCs) to achieve optimal throughput/productivity/cost targets.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges

Primary Responsibilities:

  • Holds daily forecast/planning meetings with Site Directors (SDs), Production Controllers (PCs), Business Intelligence/Analytics (BIA) and Workforce Management (WFM) teams to ensure alignment on volume projections and script packed and shipped throughput of the network and prior day review of network and site performance.
  • Manages balancing production and cost targets with business and SLA targets including Turn-Around -Time (TAT) standards and Need-By-Time (NBT) and assesses and takes actions to correct areas/issues that inhibit sites or the network in achieving all KPIs.
  • Assesses, develops and monitors Key Performance Indicators (KPIs) that contribute to overall business objectives. Understands how to escalates issues by leading the right conversations and parties to derive solutions (examples include but are not limited to):
    • Site state penetration
    • TAT/NBT
    • Productivity & Cost-To-Fill
    • Daily site throughput
    • Work-In-Progress (WIP)
    • Site allocation
    • Workforce hours
    • Optimal schedule structure
  • Communicates frequently leadership plans that detail the state of the network over forthcoming 30-60 days for optimal planning and staffing.
  • Understands the Long-Range Plans (LRPs) of both Home Delivery and Specialty businesses to ensure forecast planning is connected to both short-term and long-term business needs.
  • Assumes oversight for network inputs and outputs.  These include:
    • Inputs:
      • Workload Balance: Monitors how work is being allocated to the sites and works with all parties to correct imbalances (IT, Ops, Engineering, WFM, BIA, etc.)
        • State designations:  Develops rules around when this procedure is allowed and keeps track (via documentation) of any state designations - working to eliminate where possible
        • Distributive Order Management System (DOMS): Works closely with systems partners to optimize WLB rules as a result of analyzing incoming volume trends
        • Engineering:  Works closely with Engineering teams on fulfillment systems for line allocation and throughput.  Ensures appropriate conversations are initiated for solutions
      • Inventory Min/Max's: Monitors min/max's at the sites and approves/denies changes based on the following high level procedure:
        • Requests for change are modeled to show network wide impact
        • Approves or denies min/max changes based on model results and ops leadership discussions
          • Any approvals are passed to procurement to make the change
          • Procurement documents min/max changes
      • Formularies: Monitors formularies at the sites (via regular reporting) and approves/denies site requests to change based on the following high-level procedure
        • Requests for change are modeled to show network wide impact. 
        • Approves or denies formulary changes based on model results and ops leadership discussions
          • Any approvals are passed to the site to make the change
          • NPPC documents formulary changes
    • Outputs
      • Works with the appropriate parties to develop productivity/throughput metrics and reporting
        • Process Engineering (PE): Works with PE team to explore process improvements and develop appropriate reporting
      • Monitors throughput rates at the sites by station and includes rate assumptions in the WLB model in order determine site capacity
        • Explores reasons for sub-goal performance and raises concerns with the right parties to solution


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:

  • 4-year college degree or equivalent experience
  • 5+ years of experience working in fulfillment or mail-order pharmacy operations
  • Experience with staffing, volume forecasting, and fulfillment scheduling Travel 10-20% of the time
  • Knowledge, skills and abilities: Leadership experience, influencing skills, strategy, good communication/collaboration with multiple level partners, numerical reasoning, understanding of data and business intelligence functions, demand/forecast and production planning, financial accountability
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders


Preferred Qualifications:

  • Master’s Degree or equivalent
  • Certifications: Six Sigma Black Belt


Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)


Colorado Residents Only:  Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Director, Network Planning, Production  Control. Telecommute

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