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Director - Retail Controls more...
Location:Agoura Hills (Calabasas Hills), CA
Company:Harbor Freight
First posted:April 11, 2021

Job Description:
The Director of Retail Controls is responsible for workforce management and administration and retail controls, including KPI forecasting, goal setting, and our incentive programs. This includes identifying opportunities for improvement, project management, as well as serving as a stakeholder in large cross-functional projects. This role also oversees workforce management analytics and supports driving labor budget strategy for the business.

Essential Duties and Responsibilities

  • Coach and develop a team of high performers, providing clear goals and expectations to enable success.
  • Oversee the creation, application and management of annual and monthly labor forecasts using  a comprehensive workforce management strategy.
  • Maintain store labor model, ensuring that labor standards, store profiles, and weekly labor allocations.
  • Partner with Finance to manage and maintain the alignment of labor expense to budgets and forecasts, while ensuring store teams are supported appropriately.
  • Oversee store staffing model, including model optimization, quarterly adjustments, and field reporting.
  • Develop store-level forecasts and goals of key performance metrics, including sales, shrink, conversion, UPT, and traffic.
  • Define and facilitate cross-functional alignment of field incentive program strategy, including metric selection, new metric introduction, goal setting, and estimated financial payout analytics.
  • Oversee management and monthly execution of incentive program, including goal/target adjustments, payout analytics and reporting, and payout execution.
  • Manage cross-functional operational calendar for stores and field leadership as well as weekly workload calendar, partnering collaboratively with department leadership to ensure stores are able to effectively execute on all projects and tasks.
  • Proactively identify areas of opportunity related to sales, workload, scheduling effectiveness, payroll hours and costs and develop and implement strategic plans for improvement.
  • Build, drive, and protect a rewarding and engaging culture where an appreciation for tradition is balanced with a passion for continuous improvement. Drive our values that reward, promote, and encourage high performance while ensuring we always do the right thing for our people. Encourage a high level of trust and transparency across all levels and functions.
  • Promote diversity in the workplace and ensure recruiting and development strategies attract and grow a diverse pool of candidates and associates.
  • Additional Duties as assigned by management
  • Regular Attendance is required


  • Supervises Staff - Yes
  • Organizational Scope - All US locations/Single Category/Region/District/Distribution Center
  • Decision Making - Creates policy and resolves problems
  • Travel -Up to 20%

Job Qualifications - Education and Experience

  • Building High Performance Teams: Acquires and retains the right talent, trains coaches and provides feedback, develops team and positions them for growth
  • Dealing with Ambiguity: able to manage changing scope, can quickly adapt to evolving business needs and priorities, can decide and act without having the total picture, can comfortably handle risk and uncertainty
  • Business Acumen: able to quickly learn the principle aspects of Harbor Freight Tools business model and how they affect retail operations.  Understands general business practices, trends and policies
  • Problem Solving: uses rigorous logic and methods to solve difficult problems with effective solutions.  Excels at critical thinking and applies that skill to analysis.  Looks beyond the obvious and doesn't stop at the first answer
  • Customer Focus: Is dedicated to meeting the needs of internal and external  customers.  Gets first-hand internal customer information and uses it to improve processes and deliverables.
  • Bachelor's Degree in Finance, Business, Accounting, Economics,  Information Technology major or a related field.
  • Master's degree preferred.
  • 7+ years of experience with multi-unit retail in Finance, Retail Operations, Analytics or similar business area.  Field retail experience a plus.
  • Advanced knowledge of Excel, PowerPoint and data modeling.
  • Experience with Kronos Workforce Management required.
  • Experience with Oracle ,Netezza, and/or Tableau a plus

Physical Requirements
General office environment requiring ability to:

  • stand, walk, sit for extended periods of time
  • speak and listen to others in person and over the phone
  • use keyboard and read from computer screen and reports
  • lift up to 15 lbs.

About Harbor Freight Tools:
In 1977, Harbor Freight Tools was started as a small family-owned business. We made a commitment to provide working people with great quality tools at the lowest prices. And for over 43 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. All while developing and launching over 1,000 new tools each year.

We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 43 year-old, $5 billion company with over 1,100 stores, opening 2-3 new stores a week with over 40 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.

Delivering Value to the Hardworking Since 1977.

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